Job details
Job type full-time
Full job description
The airfreight account manager is responsible for managing our customer’s airfreight needs, which includes overseeing all operational and account management tasks through each shipment lifecycle.
Major responsibilities
Demonstrate critical thinking and make key decisions on behalf of our customers throughout the lifecycle of the air freight shipment.
Manages all airfreight related service providers to ensure the highest level of service is achieved .
Manage all airfreight transactions to ensure timely delivery of cargo according to requested transit requirement for each shipment.
Manage all airfreight transactions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements .
Ensure timely clearance by monitoring all air shipments through customs brokerage team.
Serve as the direct point of contact with assigned customers to ensure prompt and accurate service to exceed customer expectations.
May be required to prepare and execute documents for u.sCustoms and other government agencies to obtain proper release and duty payment.
Ensure billing is accurate and timely.
Maintain and help create company policies related to credit, pricing, account management, and required service deliveries.
Act as power of attorney to sign official documents for the company.
Maintain and organize all records for a client’s transactional event(s).
Stay informed on various legal requirements to maintain compliance under import/export regulations throughout the world.
Prepare letters of credit.
May make visits to customer locations with the general manager or the assigned sales executive.
Other duties as assigned.
Licensure, registration , and/or certification required
Dangerous goods/hazmat certification preferred
Tsa training preferred
Education required
High school diploma or ged required
Bachelor’s degree (b.a.) from a four-year college or university preferred
Experience required
2 + years airf reight operational experience
Freight forwarding experience
Customs experience preferred
Management experience required
Experienc e managing customer accounts
Knowledg e, skills, & abilities required
Language skills: relies on written and verbal communicationAble to read, analyze and interpret financial reports, industry journals and legal documentsAble to respond to verbal and written inquiries or complaints from customersAble to effectively present information to customers, prospects, top management, and public groupsCommunicates internally with all departments at the corporate office, with other terminals, third part y agencies & vendors , airlines, customers and prospects.
Technical experience:
Cargowi s e experience preferred
Office skills: microsoft word, powerpoint, excel and ten-key skills.
Mathematical skills: ability to work with mathematical concepts such as probability and statistical inferenceAbility to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Specific skills: must possess a current valid driver’s licenseInvolves a high degree of responsibility for working with, safeguarding and controlling highly restricted information, knowledge or important confidences and criterion-related to research and development of customer data, future plans , policies, business prospects, finances, etcThe release of which could have a detrimental effect and impact on the company’s affairs or undermine its competitive positionMust be self-motivated, able to maintain confidentiality, honest, friendly, punctual, and organized, have a positive attitude and be able to work unsupervised.
Reasoning ability: ability to prioritize multiple tasks and projectsSolve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions in written, oral, diagram or schedule form prioritize, organize and delegate assignments.
Physical requ irements and working conditions
Physical demands: light physical activity performing non-strenuous daily activities of an administrative nature.
Disclaimer: this job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn’t designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.
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Job activity
Posted 30+ days ago
