Job type full-time
Full job description
Service desk technician iii (cloud specialist)
Arraya solutions, a leading mid-atlantic technology consulting firm and managed services provider located just outside philadelphia, is looking for a service desk technician iii (cloud specialist)? to join our technology team!? we are a culture that embraces change, values family and are actively involved with the communityOur team consists of people with positive attitudes who are interested in growing their knowledge around technology and leaders that are heavily involved in day-to-day activities.
Arraya solutions provides technology strategies and solutions to propel businesses forwardThrough an extensive offering of it solutions, advisory, consulting, staffing, and managed services, we empower our customers to achieve impactful outcomesArraya delivers the tools, talent, and technological expertise companies need to rise to the top of their field.
Our areas of expertise include managed services, staffing, data center optimization, cyber security, network, cloud, collaboration, applications, and workspace solutionsFor more information, visit https://www.arrayasolutions.com.
About the position:
As the service desk technician iii (cloud specialist), you will provide technical support assistance for customers with a primary focus on microsoft identity, collaboration, and cloud technologiesYou will assist service desk team members with incident classification and initial triage and be a primary escalation for unresolved issuesThey will process non-critical service requests and perform recurring maintenance tasks in coordination with the managed services systems teamThey will support adoption and consumption of cloud services through user provisioning, service monitoring, and license managementThis position reports to the service desk manager.
Provide remote technical support for incidents and problems involving microsoft technologies.
Perform administrative tasks supporting functional operation of deployed workloads.
Support scheduled maintenance activities in coordination with team members.
Provision users and groups to maintain access control.
Report on tenant usage, security & compliance using available tools.
Update ticket, task and service request details to support triage, escalation and resolution.
Support operational standards for managing customer tenants and workloads.
Capture, document and transfer knowledge of customer environments.
Support customer onboarding and offboarding.
Train and certify on supported technologies.
2+ years hands-on experience maintaining microsoft products and cloud workloads, including office 365, active directory, exchange, sharepoint, teams, intune, and azure-hosted services.
3+ years serving as a support resource on a help desk or service desk team.
Demonstrated ability to support users and troubleshoot problems remotely.
Demonstrated ability to communicate and collaborate with other team members.
Demonstrated ability to manage workload and make productive use of time.
Experience managing incidents and problems in one or more enterprise class itsm platforms (servicenow, bmc remedy, solarwinds, manageengine, kaseya).
Experience with network/cloud monitoring tools, technologies, and processes.
Excellent communication, documentation, and customer-facing skills.
A desire to learn other emerging technologies and skills.
Job type & expectations:
This is a full-time position, (40) hours/week.
Hours: 1st shift – start time can be flexible and could be as early as 7:30 am est and at the latest 9:00 am est – 4:00pm (to 5:30 pm est if start at 9:00 am est)
This position can be 100% remote work from home
Work is performed in a 24×7 operations environment.
Job type: full-time
Work location: multiple locations