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The company
Amperity is more than just a leading customer data platform — it`s a unique mix of people, technology, and opportunityThe people are whip-smart, deeply committed, and energizingThe technology is multi-patented, ai-powered, industry-shaping customer data management software that we invented because there was no way to solve the problems that we wanted to help consumer brands overcomeThe opportunity is twofold: a market opportunity to provide a solution that consumer brands have been trying to find for decades, and a personal opportunity to grow and learn and hitch your career to a rocket ship.
Since our founding in 2016, amperity has been growing 2.5x year-over-yearWe`ve raised $187m in funding, including a recent series d that increased our valuation to over one billion dollarsWe`re going places, fast, and we want you to come with us.
We help these brands make sense of massive amounts of transaction and engagement data so that they can finally know who their customers are, what opportunities exist, and how to provide the kinds of experiences that delight consumers and move the business metrics that matterOur customers include starbucks, alaska airlines, patagonia, kroger, jCrew, brooks running, planet fitness, dick`s sporting goods, and many more.
We`re building something that`s never existed before, and we`re doing it in a way that`s great for consumers, transformational for our customers, and career-making for the members of the amperity teamCome help us make it happen!
The role
Deployment consultants are champions of adoptionAt amperity, adoption means that through change management, and exploration of the art of the possible, our customers see the most of amperity`s value now and ongoingAdoption means that amperity holds a strategic position in our customer`s tech stack and that customer organizations are well aware of amperity`s role in delivering positive business outcomes.
Through prescriptive thought leadership and storytelling, our deployment consultants are agents of this change management and become trusted partners of our customer business executivesThey are team players within our client services team; they work hand in hand with our account management, technical implementation and managed services teams, so that every engagement is a win-win.
Interesting problems
Guide customers through the definition of a value adoption roadmap at the beginning of the partnership and on a monthly/quarterly basis
Ensure that customer-specific adoption patterns represent the best match between our capabilities and their problems
Lead impact assessment sessions with relevant customer teams and drive change management through thought leadership, especially strategic in partnerships where amperity replaces an incumbent technology or opens the way to net new capabilities for an organization
Lead change management through executive committees and ad hoc governance meetings
Responsible for ensuring customers have met the business objectives of the initial contract
Delivers a business roadmap to implementation teams
Educate the customer on amperity`s platform capabilities and how they might be applied in their own organization against their goals
Collaborate closely by providing a strategic lens to account managers in charge of renewal and commercial negotiations
Provide feedback to product and sales
About you
Experience supporting enterprise-level customers (fortune 100)
Experience partnering with senior-level business stakeholders
Experience in consulting or enterprise saas
You influence decision-makers through informed and enthusiastic advocacy for a course of action
You have a strategic mindset and enjoy consultative positions
You thrive in the grey zone and use creativity to structure the ambiguous
You have a natural ability for presenting and storytelling
You anticipate non-technical risks and hurdles to achieve customer value goals
You are a team player who excels at rallying and partnering with various cross-function stakeholders
Experience in the fields of customer data, customer infrastructure or digital marketing a plus but not required
Benefits
We offer all the benefits you`d expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remoteWe also offer self-managed pto and the flexibility to do your best work in the way that works for youWe provide an inclusive environment where you`ll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.
Amperity is an equal opportunity employer and values diversity at our companyWe do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
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Posted 30+ days ago
