Job details
Job type full-time
Full job description
Account manager
American public university system
The position reports directly to the associate vice president for client servicesIt is responsible for the account management of established partnershipsThe role will be assigned to one of the following sectors to manage academic outreach, public safety, corporate, federal, third party partnersThey are responsible for strengthening and growing these relationships as well as retaining current partnershipsThis includes the promotion of the university system and its programs to current accounts and prospective students associated with those accountsThey establish and maintain relationships with organizations across industries and their key influencers to include executives, senior corporate leaders, mid-level managers and business development counterparts within the university.
Responsibilities:
Manages assigned accounts working to increase account penetration
Develops and enhances relationships with key influencers and stakeholders within assigned accounts
Seeks out and establishes key outreach opportunities to promote the university and its programs through collateral, events, communications, content, placements, distinctions, etc.
Establishes quarterly goals and tactics to achieve those goals for key accounts
Creates and collaborates to create key items for events and outreach opportunities
Maintain the onboarding, launch and continual activation of their assigned accounts
Obtain and analyze metric and reporting data on partnership performance, develop and execute strategies to bring enhanced experiences and success to partners to meet their employee development needs through account management and establishing awareness for opportunities for their business development counterpart
Maintains confidentiality of all apus information.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations.
Documents all account management using customer relationship management (crm) tool.
Prepare briefings and present information to internal and external stakeholders regarding trends, issues and opportunities.
Works closely in a team with designated apus business develop professionals for responsible market sector
Contact (types and levels – internal and external)
External contacts may include executive, senior and mid-level managers at private corporations and associations, and current and prospective students.
Internal contacts may include fellow apus employees up to and including the executive level and apus students.
Core competencies
Strong listening and presentation skills
Must have exceptional presentation skills, and the ability to “think on their feet.”
Must have excellent verbal, written, communication and interpersonal skills with a strong customer focus
Must be self-motivated
Account management and crm system knowledge
Ability to manage and grow existing accounts
Ability to establish priorities among multiple tasks
Ability to operate independently to accomplish the assigned mission
Ability to make logical decisions that support the intended objective, considering the best interests of apus
Professionalism and high degree of emotional intelligence
Preferred education and experience:
Bachelor’s degree from an accredited institution required, master’s degree preferred
Prior account management experience in an academic setting preferred.
Two to four years’ experience with demonstrated success in account management, business development, corporate outreach or lead generation; preferably in the education industry.
Must be fluent in microsoft office applications and use standard electronic resources.
Experience with salesforce.com preferred.
Ability to motivate others preferred.
Work environment and physical demands:
Work is primarily performed in a remote setting with a home office or onsite at partners location
Requires up to 25% local and distance travelTravel via plane, car, and public transportation may be required to perform this job
Must have the flexibility to work more than 40 hours per week when business needs warrant.
Must be able to lift 25 lbs.
Mobility within the office including movement from floor to floor
Access information using a computer
Effectively communicate, both up and down the management chain
About us:
American public university system (apus) is an online university based in charles town, wvOur company has over 100,000 studentsOur emphasis is educating our nation’s military and public services communities with quality and affordable educationApus provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.
It is the policy of american public university system (apus) and american public education, inc(apei) to afford equal opportunity to all qualified personsWe treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employmentOf american public university system (apus) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
Colorado pay law
If you are a colorado resident and this role is available in colorado or remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon requestPlease send an email to recruiting@apei.com
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Posted 5 days ago
