Job type full-time
Full job description
5+ years of experience scaling company-wide programs
5+ years of experience teaching and inspiring others without direct influence
5+ years of experience in project/program management
Customer service knowledge
Amazon`s mission is to be earth`s most customer-centric company--and the social media program manager is at the forefront of that mission.
Amazon`s social media customer service team works towards a single goal: to ensure the best possible experience for our customersTo do that, we empower our people to think like owners and solve problems right the first timeAs a team, we are focused on continuously improving and setting new standards in customer supportYou need to love developing individuals at all stages of their careers, and not be afraid to get your hands dirtyYou have to thrive in the type of environment that is constantly going and growingIn the words of jeff bezos’ “many of the problems we face have no textbook solution, and so we-happily-invent new ones.” can you put out fires, and deliver on initiatives that involve senior leadership, all before lunch? then amazon may be the place for you.
This role requires an individual who can simultaneously dive deep into the day to day issues of our global social media sites and at the same time think big about the social media industry and the trends that are emergingThis leader must be completely customer obsessed.
The social media program manager will partner across every aspect of the global social media customer service program including:
Implement social media customer service strategy within the social media management tools including rules engine and contact life cycle structure
Create requests and handle contracts for social tools
General program/project management
Explore and implement new areas for social media customer support
Partnering with product managers, public relations, marketing, and operations
Leverage social media monitoring to escalate the voice of the customer
Comfortable working in a diverse group and contributing to an inclusive culture
Positions available in the us and europe.
Cs social media experience
Lean/six sigma experience
Experience in contact center, retail, or e-commerce operations
Public relations and/or marketing experience
Vendor management experience
Amazon is committed to a diverse and inclusive workplaceAmazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusFor individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.