Job type full-time
Full job description
Experience defining program requirements and using data and metrics to determine improvements
5+ years of experience working cross functionally with tech and non-tech teams
5+ years of experience in program or project management
5+ years of experience delivering cross functional projects
Experience in people management
Prior experience and skills:
1Should have a ca or master’s in business administration
210+ years of work experience & strong program/operations management skills.
3Should have managed large teams across multiple locations and languages
4Experience in a highly analytical, results-oriented environment with external customer interaction.
5Track record of managing metrics and improving performance with clients
6Working with vendors, external partners to drive negotiations, business development and operations.
7Strong interpersonal and leadership skillsAn ability to think quantitatively and qualitatively about operating processes , risks and outcomes
8Proven ability to define effective, efficient, and scalable processes and drive continuous improvement through root cause identification and defect elimination
9Working understanding of an internal control framework and a solid understanding of the concepts of control design and operational risk and efficiency
Job description: senior manager kyc (l7) / job location: bangalore
Amazon is a fast paced, dynamic company which aims to be the worlds most customer centric companyAmazon operates in diverse businesses from shopping to web hosting to media.
Amazon`s payments team in india is a bold bet by amazon to make digital payments trusted, convenient and rewarding for every indians and thereby unblock access to a host of financial services to every indian.
As part of the payments team, kyc operations is a critical process which helps in deepening customer and merchant relationship with amazon and amazon payAmazon pay issues prepaid instruments under license from rbi and is also seeking a license under the papg guidelines of rbiAs part of the same, we need to perform customer and merchant due diligence for millions of customers and merchants.
About the role: this leader is responsible for design and running one of the largest multi channel kyc operations setup in the country that can scale to onboard millions of customers and merchants.
Design and run multi channel end to end video kyc infrastructure for amazon pay in indiaThis includes taking decisions on location and premise strategy, hiring structures, org design, support setups and hiring
Design kyc operations solutions as a horizontal capability that can serve multiple issuers (both amazon pay and banks and nbfcs)
Manage kyc @ doorstep channel (with order delivery) in partnership with the last mile delivery team for amazon marketplace
Manage appointment based the 3p agency network for kyc
Explore alternate and new kyc channels for customers and merchants
Understand rbi kyc master direction and ensure ongoing compliance to those by designing and testing processes
Manage operational risk for kyc operations
Lead a large team of program managers and delivery teams across multiple locations
Work with marketing and product teams to drive traffic to kyc assets and adoption of kyc facility by customers
End-to-end account management of high scale 3p vendors
Design and manage a tight scorecard of metrics to run the setup at scale
Drive process improvements to reduce tat and cost per kyc goals
Improve approval rates and accuracy of kyc decisions
Partner with business and technology teams in driving product improvements and automation
Setup and monitor mechanism to assess customer experience with kyc services and run programs to improve the same.
Responsible for metrics for these channels like adoption %, reject rate, reg compliance breaches, sla adherence, etc.
Ensure adequate process controls and mechanisms are in place to proactively identify any channel malpractices both from compliance and billing perspectives.
Design incentive structures across channels to improve efficiency
1Experience in managing kyc operations of banks & financial institution would be an advantage
Posted 30+ days ago