Job type full-time
Full job description
Skill required: workforce services - workforce management
Designation: new associate
Job location: bengaluru
Qualifications: any graduation
Years of experience: 0-1 years
Accenture is a global professional services company with leading capabilities in digital, cloud and securityCombining unmatched experience and specialized skills across more than 40 industries, we offer strategy and consulting, technology and operations services, and accenture song— all powered by the world’s largest network of advanced technology and intelligent operations centersOur 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countriesWe embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.visit us at www.accenture.com
What would you do?
You will be aligned with our business operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.
The workforce services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracyThe team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviationsThis team also monitors scheduling efficiencies, recommend schedule changes, operating hours etcTo meet the optimum utilization of agents and seats.
The workforce management team focuses on maximizing performance levels and competency for an organizationThis includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analyticsThis team owns the client relationship and partner on capacity planning/schedule adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacityThe team helps identify, evaluate and drive continuous improvement in service delivery performanceThis team is also responsible for innovation in the workforce management space – providing insights to accenture and client leadership on improving efficienciesThey also ensure adherence to revenue and cost targets, own efficiency improvement goalsThis team also partners wit regional leads and ensure we are compliant on all internal and client audits.
What are we looking for?
We are looking for individuals who have the following skillset:
Agility for quick learning
Ability to work well in a team
Roles and responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Posted 1 day ago