Job type full-time
Full job description
Skill required: query management - service desk non-voice support
Designation: new associate
Job location: bengaluru
Qualifications: any graduation
Years of experience: 0-1 years
Accenture is a global professional services company with leading capabilities in digital, cloud and securityCombining unmatched experience and specialized skills across more than 40 industries, we offer strategy and consulting, technology and operations services, and accenture song— all powered by the world’s largest network of advanced technology and intelligent operations centersOur 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countriesWe embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.visit us at www.accenture.com
What would you do?
You will be aligned with our customer support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutionsYou will also be responsible for closing the fault and complaints within sla`s.
The query management team is accountable for the inbound/outbound calls and e-mail/chat support to resolve customer issues.
This role is aligned to our service desk non-voice support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of supportThe team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
We are looking for individuals who have the following skillset:
Adaptable and flexible
Ability to perform under pressure
Ability to establish strong client relationship
Ability to work well in a team
Roles and responsibilities
In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your team and your direct supervisor
You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
You will be working closely with project members to effectively deliver on the requirements
You will be an individual contributor as a part of a team with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Posted 6 days ago