Job details
Job type full-time
Full job description
About accenture: accenture is a global professional services company with leading capabilities in digital, cloud and securityCombining unmatched experience and specialized skills across more than 40 industries, we offer strategy and consulting, technology and operations services and accenture song-all powered by the world`s largest network of advanced technology and intelligent operations centersOur 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countriesWe embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communitiesVisit us at accenture.com
Project role : application tech support practitioner
Project role description : act as the ongoing interface between the client and the system or applicationDedicated to quality, using exceptional communication skills to keep our world class systems runningCan accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management level : 12
Work experience : 1-2.5 years
Work location : bengaluru
Must have skills :
Good to have skills :
Job requirements :
Key responsibilities : arespond to the incidents reported by customer through voice, email, chat and self service bidentify, investigate and diagnose the issue, resolve or assign the incident to right assignment group cprovides resolution to customer based on in scope processes dfollows the incident life cycle as defined by process
Technical experience : aincident management and usage of ticketing tools bknowledge on o365, ms office suite, active directory, hardware and software related troubleshooting skills c1 years of relevant experience
Professional attributes : aexcellent verbal and written communication skills with email etiquette bgood problem solving and analytical skills cexcellent customer service skills
Educational qualification : graduate
Additional information : aability to work with or without direct supervision bcomfortable to work in different shift and 24/7
15 years of full time education
Hiring insights
Job activity
Posted 20 days ago
