Job details
Job type full-time
Full job description
Skill required: workforce services - workforce management
Designation: team lead/consultant
Job location: bengaluru
Qualifications: any graduation
Years of experience: 7-11 years
About accenture operations
Accenture is a global professional services company with leading capabilities in digital, cloud and securityCombining unmatched experience and specialized skills across more than 40 industries, we offer strategy and consulting, interactive, technology and operations services – all powered by the world’s largest network of advanced technology and intelligent operations centersOur 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countriesWe embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.visit us at www.accenture.com
What would you do?
You will be aligned with our business operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met.
The workforce services team is responsible for short term planning, management, maintaining internal forecasts and tracking of forecast accuracyThe team works on tracking progress in the areas of staffing, logistics and change management and reports/highlights any deviationsThis team also monitors scheduling efficiencies, recommend schedule changes, operating hours etcTo meet the optimum utilization of agents and seats.
The workforce management team focuses on maximizing performance levels and competency for an organizationThis includes activities needed to maintain a productive workforce, such as field service management, human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling, and analyticsThis team owns the client relationship and partner on capacity planning/schedule adherence, help gather insights and provide feedback on the gaps/opportunities in performance capacityThe team helps identify, evaluate and drive continuous improvement in service delivery performanceThis team is also responsible for innovation in the workforce management space – providing insights to accenture and client leadership on improving efficienciesThey also ensure adherence to revenue and cost targets, own efficiency improvement goalsThis team also partners wit regional leads and ensure we are compliant on all internal and client audits.
What are we looking for?
We are looking for individuals who have the following skillset:
Microsoft 365
Resource capacity forecasting and planning
Problem-solving skills
Ability to establish strong client relationship
Strong analytical skills
Ability to manage multiple stakeholders
Corporate planning & strategic planning
It would be a value add if you are proficient in:
Iex totalview workforce management
Roles and responsibilities
In this role, you need to analyze and solve moderately complex problems
You are required to create new solutions, leveraging and, where needed, adapting existing methods and procedures
You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change
Your primary upward interactions are with your direct supervisor
You may interact with peers and/or management levels at a client and/or within accenture
You will be provided with guidance when determining methods and procedures on new assignments
The decisions that are made by you will often impact your team
You would be an individual contributor and/or oversee a small work effort and/or team.
Please note this role may require you to work in rotational shifts.
Any graduation
Hiring insights
Job activity
Posted 30+ days ago
