Job type full-time
Full job description
About assurance assurance iq is a technology company headquartered in seattleWe were acquired by prudential (nyse: pru) to further the joint mission of improving financial wellness across the world.
Our team of world class software engineers, data scientists, and business professionals work every day to expand our product offerings and the reach of our platformWe simplify the complex world of insurance and financial services into straightforward, valuable solutions to improve people`s livesWe start by asking customers a few questions, so our system can learn about their needs; from there, our ground-breaking, proprietary platform takes over and analyzes the thousands of data points that make customers uniqueThis is how we create custom-tailored plans for each customer; plans built precisely for their needs and budgetOur platform serves as the intersection between customer and seller, technology, and the human touch.
At assurance, we are innovative, persevering, collaborative, calculated, and authentic, and we`re working together to improve the lives of millions!
About the position you will be on the agent operations teamOur team strategizes the entire journey of an agent’s experience with assurance from day 1 and turn them into delightful software products.
We know that a product feature doesn`t end when our team launchesThe entire cycle of discovery, building, launching, maintenance, measuring, and iterating requires critical team membersOne of which is you, our associate product manager, who will work cross-functionally (i.e., think data science, agent marketing, engineering, finance, operations) to ensure what we are building is in alignment with all stakeholders.
This position is responsible for working on both internal and external users’ toolsThis includes but is not limited to onboarding, performance management, workforce management, learning and development, and supportTo ensure ultimate success, it is ideal to be well versed in dataThe ideal candidate is motivated by big-hairy-audacious goals and the challenges related to themYou look forward to being in an environment where you are building and contributing from the ground upYou`re most comfortable in an environment where you can move fast, and you think of failure as a great opportunity to learn and evolveYou’re a great listener when it comes to stakeholders and peer feedbackYou’re eager to learn, grow, build and succeedIf this sounds like you, do not hesitateWe want to hear from you asap.
Essential competencies to be successful in the role:
Data oriented: you can write sql queries in order to collect, organize, analyze the vast amounts of data within our databasesYou can also assess qualitative data to ensure team members have the insights required to make decisionsWhether it be net promoter score (nps) or customer feedback, you’ll keep us data-informed.
Experimentation: you look at processes, inefficiencies, broken components and think ‘how can i drive further efficiency here?’
Communication: for both internal and external users, sharing information is a mustWhether it be for tools, processes, best practices, or features; you train others, educate others, and document every step of the way.
Storytelling: you can articulate points that are compelling, articulate, and concise so you get buy-in to decide how/where to iteratePlus, you write beautiful stories to go into developer sprints.
Quality assurance: you understand what great user experience looks like and when launching products, you have a test planWhen maintaining products, you write epic bug tickets where developers can assess and fix right away.
Learning & growth: you know that learning never stopsYou are hungry to learn quickly and constantly.
Problem solving: you identify problems and opportunities, can prioritize rigorously, and find solutionsYou roll up your sleeves and get down to business.
The following additional experience is highly desired:
2-3 years of in one of these roles: operations, designer, product owner, analyst, or quality assurance.
Understand technology stacks and product stacks.
Intermediate sql knowledge is a must.
Previous work experience working cross-functionally.
Choose assurance because:
Exceptional base salary plus bonus structure
Comprehensive benefits which include, medical, dental, vision, 401k and more
Unlimited paid vacation, sick leave, plus paid holidays.
Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.
Ongoing coaching and career development including individual and group coaching sessions.
Fast paced, high performance environment.