Job description - sr sales & service support specialist
Precitech designs and manufactures ultra precision machining solutions for freeform diamond turning, milling, and grinding which are used to produce optical lenses, mold inserts, mirrors, and precision mechanical componentsOur diamond turning machines produce rotationally symmetric, asymmetric, freeform, and sculpted geometries with form tolerances in the sub-micron range and nanometer surface finishes.
Tmc combines state-of-the-art floor vibration cancellation technology with a commitment to manufacturingOur products are manufactured in our world-class, 80,000 square foot, vertically integrated, manufacturing facility and headquarters in peabody, massachusetts on route 128, “america’s technology highway.” to manufacture most of our products we literally start with sheets of steel coming in our loading dock where they are laser cut, bent, welded, drilled, ground, sanded, polished, painted, assembled into final products and shipped to customers on all seven continents.
The sales support specialist`s responsibilities include tracking sales leads, coordinating quotes with sales packs, providing customer service, and managing customer accountsThe sales support specialist is also responsible for monitoring sales and the performance of the sales team as well as recording sales data.
Yoou should have good time management and organizational skills and also demonstrate excellent interpersonal, communication, and customer service skills.
Sr sales & service support specialist responsibilities:
Answering customer inquiries, scheduling meetings, and sales appointments, and following up with customers about their order status.
Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
Recording sales trends and liaising with account managers to develop sales strategies.
Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Handling administrative duties for the company and its executives and management teams.
Scheduling customer meetings and conferences.
Reporting any unusual activity to your supervisors.
SrSales & services support specialist requirements:
A bachelor`s or associate`s degree in marketing, business, or a related field may be advantageous.
Minimum of 3-5 years of experience in administration and high-volume office work may be advantageous.
Strong analytical, organizational, and time management skills.
Excellent team working, motivational, interpersonal, communication, and customer service skills.
The ability to multitask and quickly switch your focus.
Computer literacy, it skills, and typing skills.
An understanding of sales principles and customer service practices.
Posted 30+ days ago