Job details
Job type full-time
Full job description
In brief:
Advoc8 is looking for an experienced manager/sr manager of client services to support some of our existing client relationships and lead new client engagements, guiding a portfolio of ongoing work and organically growing the relationship for the future, with an emphasis on our enterprise-level brand merchandise clientsThe client services manager is a natural at building strong relationships and solving problemsThey are the bridge between business development wins and operational success and can navigate any challenge with a cool head and coordinated response, with an eye on the big picture and a focus on the details.
The role:
A crucial part of the client engagement team at advoc8, the client services manager is responsible for overseeing a portfolio of work as the advocate (no pun intended) for the client – understanding their business objectives and ensuring that the creative and our process works for themThe client services manager is the person that understands the client`s industry, objectives and nuances, ensuring that team members are set up for success on every projectThey have responsibility for growing client partnerships long-term and ensuring profitability and reputational success for advoc8 through exceptional service and a strategic, consultative approach that focuses on creating real value for clientsThis role includes tactical expertise in how custom branded merchandise can be leveraged within experiential agency services, helping clients identify opportunities to level up an experience.
This role is a great fit for a relentless problem-solver who cultivates client loyalty and growth through an authentic approach that fosters positive outcomes for both the client and agency.
Who we are:
Advoc8 is an experiential communications agencyWe work with corporate brands, nonprofits and associations to tell their stories by transforming existing mediums into divergent experiences that build lasting connectionsWe use the power of strategy-based experiential storytelling to partner with brands boldly seeking to change perceptions, actions and beliefsWe prefer to push boundaries with our creative and innovate beyond traditional expectations, while offering a fluid project management process supported by senior-level oversight and collaboration.
Our brand merchandise operation, +drop, specializes in out-of-the-box and unexpected momentsWe design, produce, and fulfill unboxing experiences of branded merchandise and custom products that are big, bold, creative, and game-changingAnybody can slap a logo on a t-shirtWe can make it an experience.
Responsibilities:
Support a portfolio of growing client relationship(s) between $250k - $1mm+ in total annual revenue, managing retention and growth throughout the year while guiding client strategy
Provide thought leadership to the client and the project team as needed, supporting strategy and creative as a subject matter expert and curious collaborator
Serve as internal expert on client industry, positioning, values, internal dynamics, and workflow
Maintain a fluent understanding of the brand merchandise production and fulfillment processes to assist with client needs, including digital retail stores and e-commerce
Navigate important conversations between clients and internal teams to create alignment around expectations and needs
Partner with project teams to ensure deliverables are successfully tailored to client objectives, while staying on budget and on time
Ensure that advoc8 values are being considered in how our projects are scoped and operated
Proactively identify issues before they occur and coordinate with internal teams to provide a seamless client experience
Support other client engagement activity within your group director’s portfolio, as needed
This role is accountable for:
Retention and growth of assigned client portfolio
Client satisfaction and net promoter score (nps)
Maintaining positive relationships with team members and clients
Successful client outcomes that align with their broader business strategy
Requirements
5+ years of experience with substantive experience in experiential or brand communications
Extensive experience in enterprise-level brand merchandise, marketing, and/or creative agency environment; experience with digital retail or e-commerce stores is a plus
2+ years of client-facing experience, working with teams and multiple stakeholders across multiple projects over months or years
Track record of establishing strong relationships with corporate clients to achieve customer success
Agile in multiple industry areas, with the ability to learn new organizational dynamics and/or achieve subject matter understanding quickly
Able to work successfully in a team environment and also as an individual contributor
Comfortable traveling 15% or more locally, nationally and internationally, as needed
Aligned with advoc8’s core values:
Better together - collaborative soul who’s open to new ideas, sharing successes and being part of a team
Level up - high standards, never settling for the status quo or what we did last time
Hustle smarter - entrepreneurial, roll-up-your-sleeves spirit, tempered by the courage to identify smarter ways of doing things
Celebrate differences - highly empathetic personality who values individual perspectives
Outcome over income - extensive experience and demonstrated success in client relationship management
Protect the respect - navigates conflict with an emphasis on transparency and diplomacy
Engineer exceptional value - inspired by outside-the-box thinking that yields outstanding roi for our clients and projects
Embrace change - recognize situations that require flexibility and craft creative solutions on the fly
Benefits
Collaborative and creative work environment
Competitive base salary, with additional performance based incentives
Health insurance: 100% coverage of medical insurance for all employees
Health insurance: dental and vision insurance for all employees
401k, fsa and reimbursements for mobile phone usage
Professional development and training reimbursements
Unlimited vacation and personal time
Paid parental leave
We have transitioned from a once washington dc based agency to being washington dc bornThis position is not location-basedCandidates must be legally authorized to work in the us, at this time we are not able to provide sponsorship.
Advoc8 is an equal opportunity employer, committed to achieving a diverse workforce and prohibits discrimination and harassment of any kind: advoc8 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassmentAll employment decisions at advoc8 are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, age, national origin, ancestry, disability, marital status, gender, sexual orientation, gender identity, gender expression, veteran status or any other status protected under federal, state or local lawAdvoc8 will not tolerate discrimination or harassment based on any of these characteristics.
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Posted 7 days ago
