Job details
Job type full-time
Full job description
110-12 years of working experience with 3+ years of experience in people management.
2Excellent communication skills written and verbal.
3Demonstrated knowledge of adult learning, training practices, and certification programs.
4Demonstrated experience working with remote teams.
5Self-motivated with critical attention to detail, deadlines, and reporting.
Job summary
Manager iii,training & quality
Overview: amazon
Amazon.com strives to be earth`s most customer-centric company where people can find and discover virtually anything they want to buy onlineBy giving customers more of what they want - low prices, vast selection, and convenience - amazon.com continues to grow and evolve as a world-class e-commerce platformAmazon`s evolution from web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company`s dnaThe world`s brightest technology minds come to amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About amazon india development centers:
Amazon india development center (aidc) started in bangalore in 2004 followed by centers in hyderabad (2005) and chennai (2006)The vision was to utilize the top talent available in india to drive our global business growthToday, aidc builds, supports, tests and manages technology, products & services which support millions of amazon customers worldwide.
About the team:
Amazon recruiting engine team is reinventing how we recruit at amazonRecruiting the right candidates across all of amazon is critical to our ability to innovate and build on behalf of customersAs the search for talent becomes more competitive, we are bringing together recruiting, science, tech, programs, and process teams to find and hire candidates who raise the bar more quickly and efficientlyWithin the recruiting engine, this position is for the recruiting services team which comprises of scheduling and non-scheduling activities and has the following teams: employee referral program, students program, rehire eligibility, systems support, candidate & travel expense management, internal loops scheduling, online assessments, and phone screens.
Position description:
Join amazon’s recruiting services organization and help make a difference for all amazonians! in this role you will lead and design the cx/quality framework for the organizationWe are looking for someone with strong experience in program management and process excellence with below key qualifications:
Key responsibilities include: *
Recruiting services is seeking a leader to manage training and quality programs teamThe ideal candidate is obsessed about the customer experience, never settle for good enough, and continually inspire others to do better for the customerThis role will have a track record of flawless execution; continuous improvement of large service operations, tools, and processes; and demonstrating ownership as well as bias for actionYou will be expected to lead and manage trainers , quality analyst and program managersYou will partner with program managers, subject matter experts, operations leaders, instructional designer, and the training team to identify needs and to build, iterate and execute training development for internal & external customersThis is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun!
Key job responsibilities
1Lead a fast-growing org of 15-25 amazon leaders from l3 - l5
2Ensure high quality in training delivery, quality and programs
1Partner with key stakeholders to identify training needs.
2Create, organize, administer, maintain, and manage training.
3Provide feedback on learning objectives and content outlines, as needed.
4Improve training efficacy by driving implementation of training interventions in various programs.
5Monitor and evaluate training program’s effectiveness, success and down-stream-impact periodically and report on them.
1Lead and set vision for content management and develop customer focused approach
1Knowledge of recruiting
2Experience in adult learning theory, instructional design, training delivery, and training evaluation.
3Proven track record of delivering large scale, complex and cross functional projects and programs.
4Ability to converse with technology teams to bridge the language gap between business and tech.
[please note that this position is open to both blr and hyd locations]
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Job activity
Posted 2 days ago
