Job type full-time
Full job description
Bachelor’s degree with 2-4 years of work experience.
Understanding of workforce management programs
Creative and analytical problem solver with a passion to provide excellent customer service.
Ability to pull data from databases (using excel, access, sql and/or other data management systems).
Minimum 5 years of experience in wfm stream
Job summary roc overview relay operations center (roc) is the central command and control center for ‘transportation execution’ across the amazon supply chain network supporting multiple geographies like na, india and euIt ensures hassle free, timely pick-up and delivery of freight from vendors to amazon facilities and to carrier hubsIn case of any exceptions, roc steps in to resolve the issue and keeps all the stakeholders informed on the proceedingsIn addition to this tactical problem solving, roc is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operationsThis second aspect involves network monitoring and significant analysis of network dataOverall, roc plays a critical role in ensuring the smooth functioning of amazon transportation and thereby has a direct impact on amazon’s ability to serve its customers on timeRoc is looking for a motivated individual with strong skills and experience in analytics, technology, and workforce management to join the labor planning teamThe role requires the ability to work with a variety of key stakeholders across job functions on a multiple site levelResponsibilities include, but are not limited to • maintain best measuring governance mechanism for business• develop and improve performance using data analysis and statistical tools• managing the centralized reporting for any adhoc reports by utilizing the current data sources• participate in wider roc projects and initiativesHe/she will own providing optimal workflow and planning solutions for upcoming initiatives• coordinate with operations, capacity planning and finance teams to analyze historical data and forecast demandManage the analyses of daily, weekly, and monthly reporting of site performance via key performance indicators• - fully leverage existing technology and build new reporting platforms and models to help business achieve success• develop trust-based relationships with program’s key stakeholders • work with global and regional teams to lead reports/dashboard adoption • identify operational inefficiencies, improve processes, automate tasks and partner with cross functional teams to develop new solutions key job responsibilities problem solving, sql, stakeholder management, data analysis
Mba/ master’s degree in operations from a reputed institute is preferred not mandatory
Logistics/transportation background and lean/six sigma training is a plus.
Posted 1 day ago