Job type full-time
Full job description
Aaa club alliance is seeking a full-time, travel contact center sales associate (work from home) to join our dynamic travel center team! the travel sales associate is responsible for supporting member sales and service on multiple levels, by handling incoming calls and/or emails related to commodity travel products such as air, rail, hotel, and car rentals.
**this is a remote position, but candidates must live within our territory**
At aaa, your success is our successWhat we can offer you:
A competitive starting hourly rate of $16.50; depending upon experience.
Monthly incentive plan based on your individual performance
Paid time off (almost 4 weeks the first year)
8 paid holidays
401(k) plan with employer match up to 7%
Medical, dental, vision and prescription coverage
Free aaa membership (inclusive of product & service discounts)
Free life insurance
Paid time off to volunteer
Computer equipment provided by aaa club alliance
The opportunity to work in an environment where you can see the impact of your contributions on a daily basis
What you will be doing:
Serve members and clients on the telephone, email, and web chat by providing air, car, rail & hotel reservationsA concentration on diamond elite and preferred vendor products is required.
Exposure to international destinations is expected.
Book and counsel members on domestic hotels and cars.
Meet or exceed established sales quota.
Prepare and issue invoices related to retail travel salesWith assistance, satisfactorily handle refunds and complaints according to policy.
Familiarity and, with assistance, capable of operating applicable automated airline reservation and ticketing system.
Comply with all arc regulations and mid-atlantic policies and procedures in the collection and handling of assets.
Familiarity with and, with minimal assistance, capable of utilizing arc agent`s handbook and standard travel reference material for airline, rail, hotel/resort, etcInformation to efficiently and effectively accommodate agency clients.
What we need from you:
High school diploma or equivalent.
Previous experience as an aaa travel counselor or at least 12 to 18 months of travel sales.
Knowledge of an automated airline reservation system preferred.
Satisfactory employment screening results.
Aaa club alliance (aca) is an equal opportunity employer.
Our investment in diversity, equity, and inclusion:
At aca, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our members and customersWe strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Posted 9 days ago