Job details
Job type full-time
Full job description
Bangalore, india full time
Role description:
We are looking for a technical support engineer with a keen ambition to work in a fast-paced, customer-focused environmentWe want an energetic and ambitious youngster who is ready to take ownership of customer issues/queries, who loves to learn, contribute to a high-performance team.
Responsibilities:
Support customers via email, phone, chat and remote tools.
Reproduce customer issues on in house devices and raise it with engineering team.
Follow up with customers and provide regular updates on reported issues.
Work closely with other teams whenever required.
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
Create new knowledge base articles to capture new learnings for reuse.
Participate in technical communications within internal support team to share best practices and learn about new technologies.
Focus on area of technical specialization and attend technical trainings.
Qualifications:
Excellent verbal and written communication skills; ability to explain technical terms/concepts to customers in simple terms.
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress situations.
Basic understanding on software development life cycle and bug life cycle.
Strong understanding on all mobile device platforms and mobility terminology.
Knowledge of current mobile device trends in market.
Flexible to work in any 9-hour shift (day/night) 24/7.
Prior experience in supporting mobility products is a plus.
Strong aptitude for learning new technologies, technical concepts quickly and understanding how to utilize them in a customer facing environment.
Logical approach to problem solving.
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Posted 1 day ago
